Privacy Policy

When you create or administer an account, we collect information such as your name, email address, phone number, avatar image, account role, and MFA enrollment status if multi-factor authentication is enabled.

We collect property-related information you submit or manage through the Service, such as street addresses, unit details, room configurations, property characteristics, photographs, and property coordinates.

If you use contractor-related features, we may collect company names, license information, specialties, tax identifiers, insurance details, service areas, and related profile or credential information.

We collect information related to quotes, invoices, expenses, bids, billing profiles, inspection records, work orders, approvals, and related property-management records created within the Service. We do not process card payments directly through the Service and do not store full payment card numbers.

We collect messages, notifications, comments, approvals, status changes, and other communications sent through the Service so that messaging, workflow, and activity history features can function.

We collect and store photos, uploaded files, inspection records, signed documents, digital signatures, and related metadata that you or your authorized users create or upload.

We collect property coordinates, service-area boundaries, and map search queries entered through the Service. We do not continuously track your device location in the background.

We collect device and application information needed to operate the Service, such as push notification tokens, device type, operating system details, app version, log data, and crash diagnostics.

We collect activity logs, QR code scan history, document access history, feature usage data, and other event-level telemetry used to provide, secure, support, and improve the Service.

We may receive information from administrators who invite you to the Service, from users who assign you to a property or project, and from service providers that support authentication, notifications, hosting, diagnostics, and storage.

The atriolo mobile application requests access to specific device features so the Service can function. Each permission is requested only when needed, and you can grant or deny each one through your device’s system settings.

• Camera. Used to capture photos of properties, rooms, appliances, maintenance issues, receipts, and documents you choose to record within the Service. atriolo does not access the camera in the background or without your action.
• Photo Library. Used to upload existing photos and documents from your device into the Service. atriolo accesses only the photos you select and does not scan, index, or upload your full photo library.
• Push Notifications.Used to deliver alerts about maintenance updates, messages, lease activity, approvals, and other workflow events. You may disable push notifications at any time in your device’s system settings.
• Local Storage.Used to cache application data, signed-in session information, and offline content so the Service remains usable when your device is offline. Sensitive credentials are stored using your device’s secure keychain or equivalent encrypted storage.

atriolo does not request access to your contacts, calendar, microphone, health data, motion data, or precise background location.

atriolo does not engage in “tracking” as defined by Apple’s App Tracking Transparency (ATT) framework. We do not link personal information collected through the atriolo application with data collected by other companies’ apps or websites for advertising or advertising-measurement purposes, and we do not share data with data brokers. Because atriolo does not track you across other apps and websites, the atriolo application does not present an ATT permission prompt.

You may delete your atriolo account at any time from within the mobile application by going to Settings → Account → Delete Account. Deletion permanently removes your profile, account-level identifiers, and personal information that is not subject to a legal retention obligation. Records that you have shared with co-owners, tenants, contractors, or property managers (such as property records, leases, or maintenance history) may be retained by those other authorized users where they have an independent right to retain them.

If you are unable to access the in-app deletion option, you may also email hello@atriolo.com and we will process your deletion request within a commercially reasonable period, generally within thirty (30) days after verification, unless a longer period is required or permitted by law.

• Confirm whether we process your personal information.
• Access personal information we hold about you.
• Correct inaccurate personal information.
• Delete personal information, subject to legal and operational exceptions.
• Receive a portable copy of certain personal information.

If you are a California resident, you may have rights under California law, including the right to know, access, correct, and delete personal information, and the right to receive information about our collection, use, disclosure, and retention of personal information, subject to applicable exceptions. You also have the right to be free from unlawful discrimination for exercising your privacy rights.

We do not sell personal information, and we do not share personal information for cross-context behavioral advertising. We do not knowingly use or disclose sensitive personal information for purposes that would require us to offer a right to limit under California law.

To exercise privacy rights, email us at hello@atriolo.com. We may need to verify your identity and authority before processing your request. You may also designate an authorized agent to make requests on your behalf, subject to verification requirements.

In the preceding 12 months, we have collected the following categories of personal information, depending on how the Service is used:

• Identifiers and contact information.
• Customer account records and profile details.
• Commercial or transactional information relating to service activity.
• Internet or other electronic network activity information.
• Geolocation information provided through property coordinates or service-area mapping.
• Audio, electronic, visual, or similar information, such as photos, files, and uploaded documents.
• Professional or employment-related information, such as contractor profile information.
• Sensitive personal information in limited contexts, such as account credentials, tax identifiers provided for contractor workflows, and precise geolocation when entered in connection with property records.

We collect these categories from you, from other authorized users or administrators, from your device or browser, and from service providers that support the Service. We use and disclose these categories for the purposes described in Sections 3 through 5 of this Policy.

If you are located in the European Economic Area or the United Kingdom, you may have additional rights under applicable data protection law, including rights relating to access, rectification, erasure, portability, objection, restriction of processing, and complaint to a supervisory authority. Where applicable, our legal bases for processing include performance of a contract, compliance with legal obligations, legitimate interests, and your consent where required.